Courses

Did you know that Diplomas can be used towards a University Qualification?

Ask about our Dual Diplomas in
BSB51918 – Diploma of Leadership & Management and BSB50618 – Diploma of Human Resources Management
BSB50618 – Diploma of Human Resources Management and BSB50215 – Diploma of Business
BSB51918 – Diploma of Leadership & Management and BSB50215 – Diploma of Business

BSB42015 – Certificate IV in Leadership & Management
BSB51918 – Diploma of Leadership & Management
BSB50215 – Diploma of Business
BSB50618 – Diploma of Human Resources Management
BSB41415 – Certificate IV in Work Health & Safety
BSB51315 – Diploma of Work Health & Safety
BSB41515 – Certificate IV in Project Management Practice
BSB51415 – Diploma of Project Management

BSB42015 – Certificate IV in Leadership & Management

BSB42015 – Certificate IV in Leadership & Management reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.
As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.
They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Total number of units = 12

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BSBLDR401 COMMUNICATE EFFECTIVELY AS A WORKPLACE LEADER
  • Identify context for communication
  • Clarify message and engage communication
  • Take follow-up actions
BSBLDR402 LEAD EFFECTIVE WORKPLACE RELATIONSHIPS
  • Collect, analyse and communicate information and ideas
  • Develop trust and confidence as leader
  • Develop and maintain networks and relationships
  • Manage difficulties into positive outcomes
BSBLDR403 LEAD TEAM EFFECTIVENESS
  • Plan to achieve team outcomes
  • Lead team to develop cohesion
  • Participate in and facilitate work team
  • Liaise with management
BSBMGT402 IMPLEMENT OPERATIONAL PLAN
  • Implement operational plan
  • Implement resource acquisition
  • Monitor operational performance
BSBCUS401 COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES
  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service
BSBCUS403 IMPLEMENT CUSTOMER SERVICE STANDARDS
  • Contribute to quality customer service standards
  • Implement customer service systems
  • Implement team customer service standards
BSBINN301 PROMOTE INNOVATION IN A TEAM ENVIRONMENT
  • Create opportunities to maximise innovation within the team
  • Organise and agree effective ways of working
  • Support and guide colleagues
  • Reflect on how the team is working
BSBLED401 DEVELOP TEAMS AND INDIVIDUALS
  • Determine development needs
  • Develop individuals and teams
  • Monitor and evaluate workplace learning
BSBMGT401 SHOW LEADERSHIP IN THE WORKPLACE
  • Model high standards of management performance and behaviour
  • Enhance organisation’s image
  • Make informed decisions
BSBMGT403 IMPLEMENT CONTINUOUS IMPROVEMENT
  • Implement continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement
BSBWOR404 DEVELOP WORK PRIORITIES
  • Plan and complete own work schedule
  • Monitor own work performance
  • Co-ordinate professional development
BSBWHS401 IMPLEMENT AND MONITOR WHS POLICIES, PROCEDURES AND PROGRAMS TO MEET LEGISLATIVE REQUIREMENTS
  • Provide information to the work team about WHS policies and procedures
  • Implement and monitor participation arrangements for managing WHS
  • Implement and monitor organisational procedures for providing WHS training
  • Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
  • Implement and monitor organisational procedures for maintaining WHS records for the team

BSB51918 – Diploma of Leadership & Management

BSB51918 – Diploma of Leadership & Management reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Total number of units = 12

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BSBLDR511: DEVELOP AND USE EMOTIONAL INTELLIGENCE
  • Identify the impact of own emotions on others in the workplace
  • Recognise and appreciate the emotional strengths and weaknesses of others
  • Promote the development of emotional intelligence in others
  • Utilise emotional intelligence to maximise team outcomes
BSBLDR502: LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS
  • Manage ideas and information
  • Establish systems to develop trust and confidence
  • Manage the development and maintenance of networks and relationships
  • Manage difficulties to achieve positive outcomes
BSBMGT517: MANAGE OPERATIONAL PLAN
  • Develop operational plan
  • Plan and manage resource acquisition
  • Monitor and review operational performance
BSBWOR502: LEAD AND MANAGE TEAM EFFECTIVENESS
  • Establish team performance plan
  • Develop and facilitate team cohesion
  • Facilitate teamwork
  • Liaise with stakeholders
BSBADM502: MANAGE MEETINGS
  • Prepare for meetings
  • Conduct meetings
  • Follow up meetings
BSBCUS501: MANAGE QUALITY CUSTOMER SERVICE
  • Plan to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Monitor, adjust and review customer service
BSBINM501: MANAGE AN INFORMATION OR KNOWLEDGE MANAGEMENT SYSTEM
  • Organise learning to use information or knowledge management system
  • Manage use of information or knowledge management system
  • Review use of information or knowledge management system
BSBLED501: DEVELOP A WORKPLACE LEARNING ENVIRONMENT
  • Create learning opportunities
  • Facilitate and promote learning
  • Monitor and improve learning effectiveness
BSBMGT502: MANAGE PEOPLE PERFORMANCE
  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up
BSBMGT516: FACILITATE CONTINUOUS IMPROVEMENT
  • Lead continuous improvement systems and processes
  • Monitor and adjust performance strategies
  • Manage opportunities for further improvement
BSBWHS501: ENSURE A SAFE WORKPLACE
  • Establish a WHS management system in a work area
  • Establish and maintain effective and compliant participation arrangements for managing WHS in a work area
  • Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in a work area
  • Evaluate and maintain a work area WHS management system
BSBWOR501: MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
  • Establish personal work goals
  • Set and meet own work priorities
  • Develop and maintain professional competence

BSB50215 – Diploma of Business

BSB50215 – Diploma of Business will appeal to individuals with various job titles including executive officers, program consultants and program coordinators. Individuals in these roles may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.
Conversely, it may also apply to those with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

Total number of units = 8

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BSBADM502: MANAGE MEETINGS
  • Prepare for meetings
  • Conduct meetings
  • Follow up meetings
BSBADM506: MANAGE BUSINESS DOCUMENT DESIGN AND DEVELOPMENT
  • Establish documentation standards
  • Manage template design and development
  • Develop standard text for documents
  • Develop and implement strategies to ensure the use of standard documentation
  • Develop and implement strategies for maintenance and continuous improvement of standard documentation
BSBCUS501: MANAGE QUALITY CUSTOMER SERVICE
  • Plan to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Monitor, adjust and review customer service
BSBHRM506: MANAGE RECRUITMENT, SELECTION AND INDUCTION PROCESSES
  • Develop recruitment, selection and induction policies and procedures
  • Recruit and select staff
  • Manage staff induction
BSBINM501: MANAGE AN INFORMATION OR KNOWLEDGE MANAGEMENT SYSTEM
  • Organise learning to use information or knowledge management system
  • Manage use of information or knowledge management system
  • Review use of information or knowledge management system
BSBMGT403: IMPLEMENT CONTINUOUS IMPROVEMENT
  • Implement continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement
BSBWHS501: ENSURE A SAFE WORKPLACE
  • Establish a WHS management system in a work area
  • Establish and maintain effective and compliant participation arrangements for managing WHS in a work area
  • Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in a work area
  • Evaluate and maintain a work area WHS management system
BSBWOR501: MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
  • Establish personal work goals
  • Set and meet own work priorities
  • Develop and maintain professional competence

BSB50618 – Diploma of Human Resources Management

BSB50618 – Diploma of Human Resources Management reflects the role of individuals working in a variety of roles within the human resources sector who have a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff.

Total number of units = 9

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BSBHRM501: MANAGE HUMAN RESOURCES SERVICES
  • Determine strategies for delivery of human resource services
  • Manage the delivery of human resource services
  • Evaluate human resource service delivery
  • Manage integration of business ethics in human resource practices
BSBHRM506: MANAGE RECRUITMENT, SELECTION AND INDUCTION PROCESSES
  • Develop recruitment, selection and induction policies and procedures
  • Recruit and select staff
  • Manage staff induction
BSBHRM512: DEVELOP AND MANAGE PERFORMANCE-MANAGEMENT PROCESSES
  • Develop integrated performance-management processes
  • Facilitate the implementation of performance-management processes
  • Coordinate individual or group learning and development
BSBHRM513: MANAGE WORKFORCE PLANNING
  • Research workforce requirements
  • Develop workforce objectives and strategies
  • Implement initiatives to support workforce planning objectives
  • Monitor and evaluate workforce trend
BSBWHS401: IMPLEMENT AND MONITOR WHS POLICIES, PROCEDURES AND PROGRAMS TO MEET LEGISLATIVE REQUIREMENTS
  • Provide information to the work team about WHS policies and procedures
  • Implement and monitor participation arrangements for managing WHS
  • Implement and monitor organisational procedures for providing WHS training
  • Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
  • Implement and monitor organisational procedures for maintaining WHS records for the team
BSBWRK520: MANAGE EMPLOYEE RELATIONS
  • Develop employee and industrial relations policies and plans
  • Implement employee relations policies and plans
  • Manage negotiations to resolve conflict
BSBINM501: MANAGE AN INFORMATION OR KNOWLEDGE MANAGEMENT SYSTEM
  • Organise learning to use information or knowledge management system
  • Manage use of information or knowledge management system
  • Review use of information or knowledge management system
BSBMGT516: FACILITATE CONTINUOUS IMPROVEMENT
  • Lead continuous improvement systems and processes
  • Monitor and adjust performance strategies
  • Manage opportunities for further improvement
BSBWOR501: MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
  • Establish personal work goals
  • Set and meet own work priorities
  • Develop and maintain professional competence

BSB41415 – Certificate IV in Work Health & Safety

BSB41415 – Certificate IV in Work Health & Safety is suitable for people working in a Work Health and Safety (WHS) role who work to provide leadership and guidance to others and have some limited responsibility for the output of others. The qualification reflects the role of workers who apply a broad knowledge base and well developed skills in a wide variety of contexts and may include coordinators, advisors and facilitators.

Total number of units = 10

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BSBWHS402: ASSIST WITH COMPLIANCE WITH WHS LAWS
  • Assist with determining the legal framework for WHS in the workplace
  • Assist with providing advice on WHS compliance
  • Assist with WHS legislation compliance measures
BSBWHS403: CONTRIBUTE TO IMPLEMENTING AND MAINTAINING WHS CONSULTATION AND PARTICIPATION PROCESSES
  • Identify individuals and parties involved in WHS consultation and participation processes
  • Contribute to WHS consultation and participation processes
  • Contribute to processes for communicating and sharing WHS information and data
  • Contribute to identifying and meeting training requirements for effective WHS consultation and participation
  • Contribute to improving WHS consultation and participation processes
BSBWHS404: CONTRIBUTE TO WHS HAZARD IDENTIFICATION, RISK ASSESSMENT AND RISK CONTROL
  • Access information to identify hazards and assess and control risks
  • Contribute to compliance and workplace requirements
  • Contribute to workplace hazard identification
  • Contribute to WHS risk assessment
  • Contribute to the development, implementation and evaluation of risk control
BSBWHS405: CONTRIBUTE TO IMPLEMENTING AND MAINTAINING WHS MANAGEMENT SYSTEMS
  • Contribute to developing and promoting WHS policy
  • Contribute to WHSMS planning
  • Contribute to implementing the WHSMS plan
  • Contribute to evaluating WHS performance
  • Contribute to reviewing and improving the WHSMS
BSBWHS406: ASSIST WITH RESPONDING TO INCIDENTS
  • Assist with identifying legislative and other requirements
  • Assist with implementing initial incident response procedures
  • Assist with collecting WHS information and data relevant to an investigation
  • Assist incident investigations
  • Assist in implementing recommended measures and actions arising from investigations
BSBWHS409: ASSIST WITH WORKPLACE MONITORING PROCESSES
  • Assist with selecting measuring devices
  • Assist with preparations to collect workplace information and data
  • Assist with collecting workplace information and data
BSBWHS410: CONTRIBUTE TO WORK-RELATED HEALTH AND SAFETY MEASURES AND INITIATIVES
  • Contribute to scoping work-related health and safety measures and initiatives
  • Contribute to establishing work-related health and safety measures and initiatives
  • Contribute to ensuring work-related health and safety measures and initiatives comply with legislative requirements and obligations
  • Contribute to reviewing and evaluating work-related health and safety measures and initiatives
BSBCMM401: MAKE A PRESENTATION
  • Prepare a presentation
  • Deliver a presentation
  • Review the presentation
BSBMGT403: IMPLEMENT CONTINUOUS IMPROVEMENT
  • Implement continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement
BSBMGT406: PLAN AND MONITOR CONTINUOUS IMPROVEMENT
  • Plan continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement

BSB51315 – Diploma of Work Health & Safety

BSB51315 – Diploma of Work Health & Safety is suitable for people who coordinate and maintain the Work Health and Safety (WHS) program in an organisation. It reflects the role of practitioners who apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

Prerequisites
Participants undertaking this qualification must possess all the core units in BSB41415 Certificate IV in Work Health and Safety or equivalent competencies.
Equivalent competencies are predecessors to the following units which have been mapped as equivalent:

  • BSBWHS402 Assist with compliance with WHS laws
  • BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
  • BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
  • BSBWHS405 Contribute to implementing and maintaining WHS management systems
  • BSBWHS406 Assist with responding to incidents

Total number of units = 9

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BSBWHS502: MANAGE EFFECTIVE WHS CONSULTATION AND PARTICIPATION PROCESSES
  • Identify the requirements for WHS consultation and participation
  • Review existing WHS consultation and participation processes
  • Develop WHS consultation and participation processes
  • Implement WHS consultation and participation arrangements
  • Monitor and evaluate WHS consultation and participation processes
BSBWHS503: CONTRIBUTE TO THE SYSTEMATIC MANAGEMENT OF WHS RISK
  • Access information and data to contribute to the systematic management of WHS risk
  • Contribute to effective consultation and participation during all stages of risk management
  • Contribute to establishing the context for risk management
  • Contribute to risk assessment
  • Contribute to risk treatment
  • Contribute to monitoring, reviewing and recording risk management process
BSBWHS504: MANAGE WHS RISKS
  • Access information and data on WHS hazards and risk management
  • Prepare to manage WHS risks
  • Develop and implement WHS risk-management processes
BSBWHS505: INVESTIGATE WHS INCIDENTS
  • Ensure initial responses to the incident are carried out according to requirements
  • Develop an investigation plan
  • Collect information and data
  • Analyse information and data gathered to identify immediate and underlying causes and practical prevention measures
  • Compile and communicate investigation report
BSBWHS506: CONTRIBUTE TO DEVELOPING, IMPLEMENTING AND MAINTAINING WHS MANAGEMENT SYSTEMS
  • Contribute to development and implementation of a WHSMS
  • Contribute to the development of WHS policy and commitment to the WHSMS
  • Contribute to the development of the WHS plan
  • Contribute to the implementation of the WHS plan
  • Contribute to the measurement and evaluation of WHS performance
  • Contribute to the review and improvement of the WHSMS
BSBWHS410: CONTRIBUTE TO WORK-RELATED HEALTH AND SAFETY MEASURES AND INITIATIVES
  • Contribute to scoping work-related health and safety measures and initiatives
  • Contribute to establishing work-related health and safety measures and initiatives
  • Contribute to ensuring work-related health and safety measures and initiatives comply with legislative requirements and obligations
  • Contribute to reviewing and evaluating work-related health and safety measures and initiatives
BSBWHS507: CONTRIBUTE TO MANAGING WHS INFORMATION SYSTEMS
  • Contribute to identifying WHSIS requirements
  • Contribute to the use and operation of the WHSIS
  • Use the WHSIS to support effective WHS management as required by job role
  • Assist with monitoring, evaluating and improving the WHSIS
BSBWHS509: FACILITATE THE DEVELOPMENT AND USE OF RISK-MANAGEMENT TOOLS
  • Select and develop WHS risk management tools
  • Facilitate the use of WHS risk management tools
  • Communicate outcomes of use of risk management tools
  • Review use of risk management tools
BSBWHS510: CONTRIBUTE TO IMPLEMENTING EMERGENCY PROCEDURES
  • Identify potential emergencies
  • Identify options for initial response
  • Plan initial response procedures
  • Implement initial response procedures
  • Contribute to post-event activities
  • Monitor emergency response and address deficiencies

BSB41515 – Certificate IV in Project Management Practice

BSB41515 – Certificate IV in Project Management Practice is suitable for autonomous individuals who identify and apply project management skills and knowledge in a wide variety of contexts. Job titles for these roles may include contracts officers, project administrators, quality officers and small business operators.
Individuals in these roles might be members of a project team, with no direct responsibility for overall project outcomes. Primarily, these roles would support wider project operations. They may use project tools and methodologies selectively to support organisational or business activities.

Total number of units = 9

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BSBPMG409: APPLY PROJECT SCOPE MANAGEMENT TECHNIQUES
  • Contribute to defining project scope
  • Apply project scope controls
  • Contribute to review of scope controls
BSBPMG410: APPLY PROJECT TIME MANAGEMENT TECHNIQUES
  • Assist in developing project schedule
  • Maintain project schedule
  • Participate in assessing time-management outcomes
BSBPMG411: APPLY PROJECT QUALITY MANAGEMENT TECHNIQUES
  • Contribute to project quality planning
  • Apply quality policies and procedures
  • Contribute to project continuous improvement process
BSBPMG412: APPLY PROJECT COST MANAGEMENT TECHNIQUES
  • Assist in developing project budget
  • Monitor project costs
  • Contribute to cost-finalisation process
BSBPMG415: APPLY PROJECT RISK MANAGEMENT TECHNIQUES
  • Assist with risk analysis and planning
  • Perform risk-control activities
  • Contribute to assessing risk management outcomes
BSBPMG418: APPLY PROJECT STAKEHOLDER ENGAGEMENT TECHNIQUES
  • Assist in identifying and addressing stakeholder interests
  • Actively participate in stakeholder engagement
  • Assist stakeholder communications
BSBADM405: ORGANISE MEETINGS
  • Make meeting arrangements
  • Prepare and distribute documentation for meetings
  • Record and produce minutes of meeting
BSBMGT403: IMPLEMENT CONTINUOUS IMPROVEMENT
  • Implement continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement
BSBMGT406: PLAN AND MONITOR CONTINUOUS IMPROVEMENT
  • Plan continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement

BSB51415 Diploma of Project Management

BSB51415 Diploma of Project Management reflects the role of individuals who apply project management skills and knowledge. They may manage projects in a variety of contexts, across a number of industry sectors. They have project leadership and management roles and are responsible for achieving project objectives. They possess a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.

Total number of units = 12

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BSBPMG511: MANAGE PROJECT SCOPE
  • Conduct project authorisation activities
  • Define project scope
  • Manage project scope control process
BSBPMG512: MANAGE PROJECT TIME
  • Determine project schedule
  • Implement project schedule
  • Assess time management outcomes
BSBPMG513: MANAGE PROJECT QUALITY
  • Determine quality requirements
  • Implement quality processes
  • Implement project quality improvements
BSBPMG514: MANAGE PROJECT COST
  • Determine project costs
  • Monitor and control project costs
  • Complete cost-management processes
BSBPMG515: MANAGE PROJECT HUMAN RESOURCES
  • Plan human resources relevant to projects
  • Implement project personnel training and development
  • Lead project team
  • Finalise human resource activities related to projects
BSBPMG516: MANAGE PROJECT INFORMATION AND COMMUNICATION
  • Plan information and communication processes
  • Implement project information and communication processes
  • Assess information and communication outcomes
BSBPMG517: MANAGE PROJECT RISK
  • Identify project risks
  • Analyse project risks
  • Establish risk treatments and controls
  • Monitor and control project risks
  • Assess risk management outcomes
BSBPMG521: MANAGE PROJECT INTEGRATION
  • Establish project
  • Undertake project planning and design processes
  • Execute project in work environment
  • Manage project control
  • Manage project finalisation
BSBPMG518:MANAGE PROJECT PROCUREMENT
  • Determine procurement requirements
  • Establish agreed procurement processes
  • Conduct procurement activities
  • Implement and monitor procurement
  • Manage procurement finalisation procedures
BSBPMG519: MANAGE PROJECT STAKEHOLDER ENGAGEMENT
  • Identify and address stakeholder interests
  • Manage effective stakeholder engagement
  • Manage stakeholder communications
BSBADM502: MANAGE MEETINGS
  • Prepare for meetings
  • Conduct meetings
  • Follow up meetings
BSBMGT516: FACILITATE CONTINUOUS IMPROVEMENT
  • Lead continuous improvement systems and processes
  • Monitor and adjust performance strategies
  • Manage opportunities for further improvement

Program delivery:

Corporate and Group Training delivery options also available- Minimum participant numbers apply.

Gold Package

Program Includes:

  • Coaching and Mentoring facilitated by dedicated trainer
  • Phone / Skype training sessions throughout the course
  • Phone and email support
  • Provision of text resource
  • Administration support
  • 12 month duration to complete
  • Personalised structured training plan
  • Full mentoring support for completion
  • Feedback on all completed assessments
  • Quality learning experience

Platinum Package

Program includes:

  • Coaching and Mentoring facilitated by dedicated trainer
  • Face to face coaching and mentoring training sessions at your workplace or NIEX training venue
  • Face to face training sessions
  • Phone and email support
  • Provision of text resource
  • Administration support
  • 12 months duration to complete
  • Personalised structured training plan
  • Full mentoring and coaching support for completion
  • Feedback on all completed assessments
  • Quality learning experience